Our Patient Experience Scores Exceed National Average
Our patients always come first and are at the center of everything that we do. This is why our patient experience ratings exceed the national averages. How do we assess patient experience? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing the highest quality of care.
High Ratings Mean Highly Satisfied Patients*
Care Centered on Our Patients
Press Ganey is one of the programs we voluntarily participate in to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center, we choose to make those results available to our new and current patients.
About the Press Ganey Patient Experience Survey
Press Ganey partners with more than 55% of all the healthcare systems in the United States, supports more than 190,000 Medical Practice Providers in over 70 medical specialties and administers more than 95 million mail, phone and eSurveys a year.
When you receive a survey, you can trust your feedback will be used to improve all aspects of your clinical experience. Please take the time to complete the survey and return it. Your opinions about your care are important to us.
*Jan – Dec 2021, Source: Press Ganey Top Box Patient Experience. National Benchmark for Patient Experience and Likelihood to Recommend are 86% and 84% respectively.
“Can’t stress enough what a great place this is for an endoscopy procedure. Everything went like clock work. Love everything about it!! I recommend it to everyone. Nurses – techs – reception – “doctor – CRNA all fabulous! Thank you all.”
“Everyone at the Endoscopy Center was very professional, accessible, knowledgeable, courteous, answered all questions I had both before & after my endoscopy & colonoscopy. I have had several procedures at this facility with Dr. Mark Bronner & have always been treated extremely well. I highly recommend the teams here.”
“My experience was a good one, from being admitted, prepping for the procedures, care after the procedures and being wheeled to the car!! Also, I received paperwork (pamphlet) on each procedure that was done which was verrry informative, helpful and appreciated soooo much!! I called later that afternoon and thanked them. Plus, they called the next morning to check on me and my condition!!! I was sooo surprised and grateful to know that they actually cared enough to follow up and check on me!! I felt REAL SPECIAL!! (Smiles) Thanks again for everything!!”
“The staff at this facility were wonderful. I’ve had a few colonoscopies in the past, by far and wide this was the bast all around experience.”